Terms & Conditions

• All bookings must be made in advance via phone, email, website, or an approved booking platform.
• A booking is considered confirmed once confirmation has been issued by White Cliffs Chauffeurs.
• Customers are responsible for providing accurate booking details, including:

• Pick-up location
• Destination
• Date and time
• Passenger numbers
• Flight details (for airport transfers)
• Contact details
• Luggage requirements

Failure to provide correct information may result in delays or additional charges.

• All prices are quoted in GBP (£).
• Prices are based on the details provided at the time of booking. Any changes may result in additional charges.

We accept:

• Debit & Credit Cards
• Bank Transfers
• Cash (by prior arrangement)
• Card payments in vehicle

Payment Terms

• Airport transfers may require payment in advance.
• Event bookings require a deposit to secure the booking.
• Corporate clients may be invoiced subject to agreement.

Additional charges may apply for:

• Waiting time
• Additional stops
• Route changes

Airport Pick-Ups

• 60 minutes complimentary waiting time is included after flight landing.
• Flights are monitored where flight details are provided.
• Waiting beyond the free period will be charged at £35.00 per hour (charged in 15-minute increments).

Non-Airport Pick-Ups

• 15 minutes complimentary waiting time is included.
• Additional waiting time will be charged at £35.00 per hour (charged in 15-minute increments).

• Where flight details are provided, we monitor flight arrivals and adjust pick-up times accordingly.
• If incorrect flight details are supplied, waiting time charges may apply.

Airport Transfers

• Cancellations made more than 24 hours before pick-up: no charge.
• Cancellations made within 24 hours: 100% of fare may apply.

Event Bookings

• Event bookings require a deposit.
• Deposits are non-refundable unless otherwise agreed.
• Cancellations within 48 hours may be charged 100% of the booking.

A No-Show occurs when:

• The passenger fails to meet the driver
• The passenger cannot be contacted
• The passenger does not arrive within the waiting period

No-Shows will be charged at 100% of the booked fare.

For safety and comfort:

• Smoking and vaping are strictly prohibited
• Alcohol consumption is not permitted unless agreed in advance
• Passengers must behave respectfully

Damage caused to vehicles will be charged to the booking customer.

A minimum cleaning charge of £75 may apply in cases of:

• Spillage
• Excessive mess
• Sickness

• Seat belts must be worn at all times.
• Child seats must be requested at the time of booking.
• Drivers reserve the right to refuse travel if safety is compromised.

• Customers must inform us of luggage requirements at the time of booking.
• We reserve the right to refuse excess luggage that cannot be safely accommodated.
• We are not responsible for lost or damaged luggage unless caused by proven negligence.

We aim to provide a punctual and reliable service at all times.

However, White Cliffs Chauffeurs is not liable for delays caused by:

• Traffic congestion
• Road closures
• Accidents
• Weather conditions
• Mechanical issues
• Events beyond our control

Customers are responsible for allowing sufficient travel time.

Liability is limited to the value of the booked journey.

• Drivers will use the most suitable route based on traffic and road conditions.
• Additional stops or journey changes may result in extra charges.

• Event bookings require a deposit to secure the vehicle.
• Minimum booking durations may apply.
• Additional time beyond the agreed booking period will be charged at the applicable hourly rate.
• Parking and waiting charges during events will be added to the final invoice.

• Meet & Greet services include a driver waiting inside the terminal with a name board.
• Airport parking charges are included.
• Customers must provide accurate flight details.

We shall not be liable for failure to provide services due to circumstances beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Government restrictions
• Industrial action
• Major road incidents

• Customer information is stored securely and used only for booking and operational purposes.
• Personal data will not be shared with third parties unless required by law.
• We comply with UK GDPR regulations.

If you are unhappy with any part of our service, please contact us within 48 hours of your journey.

info@whitecliffchauffeurs.co.uk
(+44) 1304 614385

We aim to resolve complaints promptly and professionally.

We reserve the right to refuse service if:

• Passengers behave in an abusive or threatening manner
• Safety is compromised
• These Terms & Conditions are breached

White Cliffs Chauffeurs reserves the right to update these Terms & Conditions at any time.

Updated versions will be published on this website.

These Terms & Conditions are governed by the laws of England and Wales.